It's obvious that customer service is very important to Uber, they have a rating system their drivers must meet or they're out.
Muhammad Qureshi, an ex taxi driver with almost 30 years experience, decided to become an Uber driver and bought a nice new car. But last month he was sacked and he's pleading for an explanation.
He asked Uber if he had done something wrong and they said no, it's because his customer rating was low. Not true, he claims that out of 800 jobs, people gave him a rating of between 4-5 stars.
Mr Qureshi said he was warned his rating had slipped to 4 stars in April and was told that if he paid $68 for a one-hour training course, he would go back to a 5 star rating. He agreed, but two weeks after attending the course, his rating dropped back to 4 stars again and he was "deactivated."
A Perth driver is suing Uber for terminating his contract in November without telling him why, and he's left with an $80,000 car loan. He said the company deactivated him due to complaints he was driving while tired and "almost fell asleep at the wheel twice" - claims he said are untrue.
Uber maintains the right to "deactivate" a driver at any time and it's in the contract a driver must sign.
There seems to be multiple complaints about tired drivers almost nodding off while driving and it makes you wonder why.
I think the star rating by customers is a good idea but with so many complaints from drivers, it's clear that all is not well.
Under fare changes in recent months, many drivers say they are struggling to earn a minimum wage. Uber classifies its drivers as 'driver partners' and considers them contractors under employment law.
Uber is looking to expand its pool of female drivers, and we know why. What woman wouldn't be happy to pay for a ride with this
charming young woman?